Return Address:
LEMITE
[463-847] #202, 4F, KINSTOWER 25-1 Beonji, Jeongja-dong, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea
All requests for returns and exchanges must
be made within 3 days of receiving the item (even for
defective items). Once confirmed, items must be
returned immediately and arrive within 3 working days.
Lemite must be contacted via the Q&A
Board before making any returns or
exchanges. Product availability must be checked first for exchanges. When
posting a refund request for defective or wrongly shipped items, please include
detailed pictures of the item(s) along with the order number, product codes,
and a written explanation to the Q&A Board. If any items are missing from your package, contact our customer service the day you receive your package.
Lemite will only bear the shipping costs of
defective or wrongly shipped items. All other shipping costs will be the
responsibility of the buyer. If non-defective items are sent to Lemite along with defective items, the buyer
will be responsible for all shipping costs.
Returns and
exchanges must be unworn, unaltered, and unwashed with all tags attached.
The following are not eligible for returns/exchanges:
- Any item where the tags have been removed,
regardless of if they were defective before arrival.
- Customized or handmade items.
- Intimates, innerwear, stockings, swimsuits.
- Items that show traces of use, wash, or
alterations.
- Items that have been damaged intentionally
including, but not limited to, lost tags, alterations, washing damage,
even if the item was defective upon arrival.
- All
goods returned without previous notice will not be accepted.
You may cancel an order if the “preparing products” status remains for 10
days or longer
Lemite is not responsible for problems caused
by carelessness of buyers. Items returned or exchanged that are
identified to be damaged by buyers will result in legal action taken by Lemite according to seller and buyer’s
protection laws. Please wash and care items according to the tips stated
on the website.
Wrinkles or creasing from delivery or minor issues with stitches, glue
marks, or chalk marks will not be considered defects. Items that are the
wrong size due to wrong measurements by the buyer will not be considered
defective items.
All products
must be returned in the same condition as they were shipped, including product,
bag, box, and any gifts. If any gifts
that were sent have been used or lost, the buyer will be responsible for paying
for those items in order to complete a return or exchange.
**All
phone inquiries will be recorded for buyer’s protection. We will strive
to provide the best answers to all your inquiries.
Comments can be added by Administrator only.